Effective July 1, 2026
At Webkul, we’re committed to keeping our extensions reliable, secure, and compatible with the latest platform updates. To continue delivering that level of support sustainably, we’re introducing a change to our update policy — effective July 1, 2026.
What’s Changing
Starting July 1, 2026, Webkul is moving away from lifetime free upgrades. In their place, every extension purchase now includes a defined support period, after which continued updates and support require a valid support renewal.
Who This Applies To
This policy applies to:
- All new purchases made from July 1, 2026 onward
- All existing customers, including those who purchased Webkul’s plugins/ extension(s) before July 1, 2026.
This updated policy is the latest and controlling version. It automatically supersedes and replaces any prior policy, statement, or commitment regarding free lifetime updates, including those made at the time of an earlier purchase.
What’s Included
| Details | |
| On purchase | As per your purchased support months, updates, bug fixes, compatibility patches, and technical support are included |
| After Support Expiry | Renew the support of the respective extension(s)/plugin(s) to keep receiving modules’ updates and support |
| If you don’t renew | You keep using the version you already have — no features are removed — but you won’t receive new releases, security/compatibility patches, or Webkul support until you renew |
Why We’re Making This Change
All platforms evolve continuously — new platform versions, security requirements, and compatibility demands mean ongoing development work on our side. A defined support period lets us keep investing in timely updates, faster support response, and long-term product quality, rather than committing to open-ended free maintenance.
How to Update Your Plugin
To update a plugin, we need the order/invoice receipt of the plugin(s) for which you need the update, and we shall check the valid support & update the plugin accordingly. Once updated, you can download the updated module under “My Purchase Products” from your Webkul Store account.
Note: Any customization done on the core module will be lost after the module update. Do not update the module directly — always keep a backup first.
- Any customization done by the Webkul team for a specific client’s project at the module/plugin end is not covered under standard module support for compatibility or updates. To have support for the customization work, you can connect with the support team.
Questions?
If you have any questions about how this affects a specific purchase or subscription, please reach out to our support team at [email protected]
Please do contact us for any further queries or requirements.
This policy is effective July 1, 2026, and replaces all previous update and support policies published by Webkul.
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