In Magento 2 Reward Points module, the admin can’t add or delete the reward points of a customer. The admin can only track the reward points of the customer by navigating to Reward System>Reward System Details. This will navigate the admin to the “Reward System Details” page.
Here, the admin can view the customer list along with reward points details. The admin will click on the “Individual Details” link against the customer to view the details for every credit and debit of reward points.