It is quite easy for the cashier to manage the POS returns and refunds using Magento 2 Point Of Sale System.
The cashier can choose an order and select the products for which the customer has placed a refund request. The cashier simply chooses an order and click on the ‘Return’ tab to process a return for product/ products.
A cashier generates a cash memo for the customer’s refund request. It displays the current status of the order as “Refunded”.
Note: The cashier can process the customer’s refund requests in the online mode only.
Please do contact us for any further queries or requirements. You can also check our magento2 Extensions for additional features.