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Prestashop Marketplace Helpdesk

User Guide

Deliver great customer service with our Marketplace Helpdesk module by ensuring all customer requests are managed proficiently and nothing gets forgotten.

Marketplace Helpdesk: allows you to provide a complete customer care service and excellent support attendance. It allows every customer to submit support requests in the most suitable manner.

A customer can create/raise tickets using two tabs, which is shown in the seller’s product page and the seller’s shop page. When a customer clicks on either of the two tabs, a query form comes up which need to be filled by the customers in order to raise/create a ticket.

Note: In order to avail the functionalities of this module, you need to have our Advanced Marketplace module installed in your website.

  • Let your customers submit their issues/queries on store.
  • Manages the customers queries/issues.
  • Resolve customers issues faster and efficiently.
  • Guests as well as registered customers can raise tickets.
  • Increase customer loyalty.
  • Admin can create query types.
  • Customers/sellers can see the list of previously raised tickets.
  • Customers/sellers check his/her message history for any ticket.
  • Based on the configuration agent can receive the mails on different events.
  • Admin can specify the type of attachment which can be attached with the tickets.
  • Admin can enable/disable SEO friendly URL and can even provide suffix for URLs.
  • Admin can filter tickets globally on the system based on ticket number, customer or query type.
  • Customer can attach files.

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