Deliver great customer service with our Marketplace Helpdesk module by ensuring all customer requests are managed proficiently and nothing gets forgotten.
Marketplace Helpdesk: allows you to provide a complete customer care service and excellent support attendance. It allows every customer to submit support requests in the most suitable manner.
A customer can create/raise tickets using two tabs, which is shown in the seller’s product page and the seller’s shop page. When a customer clicks on either of the two tabs, a query form comes up which need to be filled by the customers in order to raise/create a ticket.
Note: In order to avail the functionalities of this module, you need to have our Advanced Marketplace module installed in your website.
- Let your customers submit their issues/queries on store.
- Manages the customers queries/issues.
- Resolve customers issues faster and efficiently.
- Guests as well as registered customers can raise tickets.
- Increase customer loyalty.
- Admin can create query types.
- Customers/sellers can see the list of previously raised tickets.
- Customers/sellers check his/her message history for any ticket.
- Based on the configuration agent can receive the mails on different events.
- Admin can specify the type of attachment which can be attached with the tickets.
- Admin can enable/disable SEO friendly URL and can even provide suffix for URLs.
- Admin can filter tickets globally on the system based on ticket number, customer or query type.
- Customer can attach files.