Prestashop Marketplace Seller Buyer Chat

User Guide

Prestashop Marketplace Seller Buyer Chat: integrate a live chat option into your Prestashop marketplace. The extension allows buyers and sellers to communicate with each other in real-time. The buyer can chat with any seller and ask queries about their product.

Note : This module is an add-on for marketplace module. To use this module you have to first install Prestashop Advanced Multi Vendor Marketplace.

  • A buyer can initiate a chat with any seller, whether the seller is online or offline on the product page.
  • Buyer do not need to login to initiate chat with seller.
  • Buyer can start the chat just using his email id.
  • Seller can respond to many buyers simultaneously.
  • If the seller is offline, then the buyer can send the message and all the messages can be seen the next time when seller is online.
  • The chat option available on the product detail page shows if the seller is online or not.
  • Seller can respond to the chat messages when the buyer is online.
  • Both buyers and sellers can send attachments to each other from the chat window.
  • An easy side menu is available to see the chat list for the seller.
  • Seller can retrieve all the chat messages sent to him while he was offline.
  • Seller can see the chat history.
  • Admin has the option to allow sellers to delete chat history.
  • Select whether sellers can see their chat history and customer list or not.
  • Admin can change the chat window title background colour, chat message notification logo and the notification ringtone.
  • Admin can view or delete chats between sellers and buyers.
  • Now buyer and seller can have direct communication.
  • Multiple chat can be done at a single time by the seller.

NOTE:

Prestashop Marketplace Seller Buyer Chat module is MultiShop Compatible with PrestaShop Advanced Multi-Vendor Marketplace version 5.4.0/3.4.0 and above.

Post-installation, a new “Online Chat” option becomes available on the seller product page.

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By clicking on this new chat link, a buyer can initiate a conversation with the seller of that particular product.

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Buyer can initiate the chat even if the seller is offline.

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A seller can easily retrieve the messages later from the chat list option.

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Seller can directly reply to buyers by clicking on their respective chats from here.

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Admin can view conversation history between buyer and seller from the back office.

Seller-Buyer-Chat-_-View-•-asgard

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