Deliver great customer service with our Marketplace Helpdesk module by ensuring all customer requests are managed proficiently and nothing gets forgotten.
Marketplace Helpdesk: allows you to provide a complete customer care service and excellent support attendance. It allows every customer to submit support requests in the most suitable manner.
A customer can create/raise tickets using two tabs, which is shown in the seller’s product page and the seller’s shop page. When a customer clicks on either of the two tabs, a query form comes up which need to be filled by the customers in order to raise/create a ticket.
Note: In order to avail the functionalities of this module, you need to have our Prestashop Advanced Multi Vendor Marketplace module installed in your website.